Privacy Policy

Effective Date: June 27, 2025

SLR Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This policy explains how we collect, use, and safeguard your information when you interact with us—whether online, by phone, or through our roofing and gutter services in Florida.

1. Information We Collect

a. Personal Information

• Name
• Phone number
• Email address
• Mailing address
• Service address
• Payment details (when applicable)

b. Non-Personal Information

• IP address
• Browser type and operating system
• Website interaction (e.g., page views, clicks)
• Device information

2. How We Use Your Information

• Scheduling service appointments
• Providing quotes, invoices, or receipts
• Customer support and follow-up
• Sending service updates and notifications
• Marketing relevant products or promotions (with consent)
• Internal data analysis to improve services

3. Phone Numbers and Text Messaging

a. Phone Number Privacy

We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used solely for communication regarding your service or appointment with SLR Services.

b. Text Message Communications

By providing your phone number, you consent to receive text messages related to:

• Appointment confirmations and reminders
• Service updates (e.g., technician on the way)
• Follow-up messages
• Occasional promotional offers or service announcements (no more than 2–4 per month)

You may opt out at any time by replying “STOP.”

c. Carrier Disclosures

Message and data rates may apply depending on your mobile carrier and plan.

4. Sharing of Information

We do not sell or lease your personal information. Information may be shared only in the following circumstances:

• With subcontractors or service technicians for job fulfillment
• With payment processors for billing purposes
• To comply with legal requirements or protect our rights

All third parties are contractually obligated to maintain data confidentiality and security.

5. Data Security

We protect your data through administrative, technical, and physical safeguards, including:

• HTTPS encryption for web traffic
• Secure access to customer records
• Regular data audits and restricted internal access

6. Cookies and Tracking

Our website may use cookies to:

• Understand usage patterns
• Improve user experience
• Remember your preferences

You may disable cookies in your browser settings, but some features of the site may not function optimally.

7. Your Rights

You may request:

• Access to your personal data
• Corrections to inaccurate data
• Deletion of your data
• To opt-out of marketing messages

To make any of these requests, please email floffice@slrservices.com.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

We do not knowingly collect data from children under the age of 13. If we learn that we have received such data, we will delete it immediately.

10. Changes to This Policy

We may modify this Privacy Policy at any time. Updates will be posted on our website with the effective date clearly noted.

11. Contact Us

For questions about this Privacy Policy, please contact us:

SLR Services

📞 (904) 400-2284
📧 floffice@slrservices.com